GENERAL TERMS AND CONDITIONS
OF BUSINESS

Please note: For certain prices or arrangements, different guarantee conditions may apply, for example through advance payment. There are no refunds for certain rates. Please read the price information carefully.

1. the guest accommodation contract is concluded as soon as the room has been ordered (booking) and confirmed (confirmation). Both verbal and written forms are binding for the confirmation.

2. the conclusion of the guest accommodation contract obliges the contracting parties to fulfil the contract, regardless of the duration of the contract.

3. the landlord is obliged to pay compensation to the guest if the room is not made available.

4. the guest is obliged to pay the agreed or customary price if the contractual services are not utilised, less the expenses saved by the landlord. The following applies at Hotel Franks: 4 to 14 days before arrival 30 per cent of the total stay and up to 3 days before arrival 80 per cent of the total stay.

5. the landlord is obliged in good faith to allocate unused rooms elsewhere if possible in order to avoid cancellations.

6. until the room is rented to another party, the guest must pay the amount calculated in accordance with clause 4 for the duration of the contract.

7. the exclusive place of jurisdiction is the place of business.

We recommend taking out travel cancellation insurance!